1. Agreement
These Terms of Service (“Terms”) are a contract between you and Design Mania Limited (company number 03616535), trading as Moth Mode Software, for your use of MixMemora— including the website, free VST3 plugin, MixMemora Cloud, and any paid plans (together, the “Services”).
By downloading the plugin, creating an account, subscribing to a paid plan, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of a business, you confirm you have authority to bind that business. Otherwise, you must be at least 18 years old, or 13+ with parental consent where required.
2. The Services
Free plugin
The MixMemora VST3 plugin is provided free of charge for personal and commercial music production use. Notes and project data are stored locally in your DAW session unless you connect to MixMemora Cloud.
MixMemora Cloud
Cloud features (project hosting, collaboration, sync, file storage, and streaming) require an account. Free accounts may access limited cloud features; paid plans unlock additional storage, sync, and collaboration limits as described on our pricing page.
Beta status
Parts of MixMemora are labelled beta. Beta features may change, be interrupted, or contain defects. We do not guarantee uninterrupted availability during beta.
3. Accounts and acceptable use
You agree to:
- provide accurate account information and keep credentials secure;
- use the Services only for lawful purposes and in line with these Terms;
- not upload unlawful, infringing, harassing, or malicious content, or attempt to disrupt or reverse engineer the Services except where permitted by law;
- respect collaborators' rights and only share content you have rights to use.
We may suspend or terminate access if you materially breach these Terms or if necessary to protect the Services, users, or third-party rights.
4. Your content
You retain ownership of content you upload or create. To operate the Services, you grant us a non-exclusive, worldwide licence to host, store, reproduce, transmit, display, and process your content solely to provide, secure, and improve the Services — including making it available to collaborators you authorise.
You are responsible for your content and for obtaining any permissions needed for audio, samples, stems, or other materials you upload or share.
5. Intellectual property
MixMemora, our branding, software, and documentation are owned by or licensed to Design Mania Limited. Except for the limited rights expressly granted in these Terms, we reserve all rights. You may not copy, modify, distribute, or create derivative works of the Services except as allowed by applicable law or with our written permission.
6. Paid subscriptions
Pricing and billing
Paid plans (such as Starter, Pro, and Pro Unlimited) are billed in advance on a recurring monthly or annual basis at the prices shown on our website or in-app billing page at the time of purchase. Annual plans are charged once per year at a discounted rate equivalent to paying for ten months. Prices include VAT where applicable. Subscriptions renew automatically until cancelled.
Free trials
We may offer time-limited free trials on selected plans. When a trial is offered, you must provide a valid payment card at sign-up. Your card will be authorised but not charged during the trial period. Unless you cancel before the trial ends, your subscription will begin and your card will be charged automatically at the end of the trial. We will send reminder emails before any charge where required by law or as described at checkout.
Payment processor
Payments are processed by Stripe. By subscribing, you also agree to Stripe's applicable terms. We do not store your full payment card details.
Cancellation
You can cancel a subscription at any time through the Stripe customer billing portal available from your MixMemora Cloud account billing settings, or by contacting us at hello@mixmemora.com. Cancellation stops future charges; access to paid features generally continues until the end of the current billing period unless otherwise stated at checkout.
Your statutory rights (UK consumers)
If you are a consumer in the United Kingdom, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other mandatory consumer protection law.
- 14-day cancellation right — for distance contracts, you generally have 14 days to cancel without giving a reason. For digital content supplied immediately on request, you may be asked to acknowledge that you lose the cancellation right once supply begins; we will present any such acknowledgement clearly at checkout where it applies.
- Digital content quality — digital content must be as described, of satisfactory quality, and fit for purpose. If it is faulty, you may be entitled to a repair, replacement, or price reduction, and in some cases a refund in line with your statutory rights.
- Refunds — outside statutory rights, subscription fees are generally non-refundable for partial billing periods already started. If you believe you are entitled to a refund under consumer law, contact us with details and we will review your request fairly.
Plan changes
We may change plan features or prices for future billing periods. We will give reasonable advance notice of material price increases affecting existing subscribers where required by law. You may cancel before the change takes effect if you do not agree.
7. Free Services
We provide the free plugin and certain free cloud features without charge. We may modify or discontinue free features with reasonable notice where practicable. Free Services are provided “as is” to the fullest extent permitted by law, without affecting your non-excludable consumer rights.
8. Disclaimers and liability
Except where not permitted by law, the Services are provided on an “as is” and “as available” basis. We do not warrant that the Services will be uninterrupted, error-free, or compatible with every DAW configuration.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
If you are a consumer, we are responsible for foreseeable loss caused by our failure to comply with these Terms or to use reasonable care and skill. We are not responsible for unforeseeable loss, loss of profits, or loss of business unless required by law.
If you use the Services for business purposes and are not a consumer, our total aggregate liability arising from or related to the Services is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) £100.
You should maintain your own backups of important projects. Cloud storage is not a substitute for professional archival or disaster recovery.
9. Third-party services
The Services may integrate with or rely on third parties (including your DAW, Microsoft WebView2, AWS, Stripe, and social login providers). Their terms and privacy policies apply to those services.
10. Changes to these Terms
We may update these Terms from time to time. The current version will always be published at https://mixmemora.com/terms. If changes are material, we will provide notice (for example by email or in-app notice) where appropriate. Continued use after the effective date constitutes acceptance where permitted by law.
11. Governing law and disputes
These Terms are governed by the laws of England and Wales. If you are a consumer resident in the UK, you may bring claims in the courts of England and Wales or, where mandatory consumer law allows, in the courts of your country of residence.
We hope to resolve concerns informally first — please contact hello@mixmemora.com. 7 Oak Industrial Park, Chelmsford Road, Great Dunmow, Essex, CM6 1XN, United Kingdom.