1. Who we are
This Privacy Policy explains how Design Mania Limited( “we”, “us”, “our”), trading as Moth Mode Software, collects and uses personal data when you use MixMemora — including our website at https://mixmemora.com, the free VST3 plugin, and MixMemora Cloud (the “Services”).
We are the data controller for personal data described in this policy. Our registered office is 7 Oak Industrial Park, Chelmsford Road, Great Dunmow, Essex, CM6 1XN, United Kingdom. Company number 03616535 (registered in England & Wales).
Privacy questions: hello@mixmemora.com
2. What we collect
The data we collect depends on how you use the Services:
Website visitors
- Technical data — IP address, browser type, device information, and pages visited, collected in standard server logs for security and reliability.
- Preferences— if you change the site theme, we store that choice in your browser's local storage. We do not use advertising or third-party analytics cookies on the marketing site at the time of this policy.
Free plugin users (no account)
- Local data — notes, tasks, and project metadata are stored on your device and inside your DAW project. We do not receive this content unless you choose to use cloud features.
- Update checks — the plugin may contact our servers to check for software updates. This may include your plugin version and a generic request log.
- WebView2 runtime— on first install, Windows may download the Microsoft WebView2 runtime. That process is governed by Microsoft's privacy policy.
MixMemora Cloud account holders
- Account data — email address, display name, password (held by our identity provider), and optional profile information such as an avatar.
- User content — production notes, tasks, comments, project metadata, audio files, attachments, collaboration permissions, and activity needed to operate cloud sync and sharing.
- Usage and technical data — storage used, feature usage, sync events, and security logs related to your account.
- Social sign-in — if you sign in with Google, Apple, or Facebook, we receive basic profile information from that provider as permitted by your settings with them.
Paid subscribers
- Payment data — subscriptions are processed by Stripe. We receive billing status, plan, and limited payment metadata from Stripe. We do not store full card numbers.
3. How we use your data
We use personal data to:
- provide, maintain, and improve the Services;
- authenticate users and secure accounts;
- sync and store your cloud projects and collaborate with people you invite;
- process subscriptions and manage billing;
- respond to support requests and important service notices;
- detect abuse, fraud, and technical problems;
- comply with legal obligations.
Our lawful bases under UK GDPR include: contract (providing the Services you request), legitimate interests (security, product improvement, and communicating about your account), and consent where required (for example, optional marketing if we offer it in future). You may withdraw consent at any time where it applies.
4. Who we share data with
We do not sell your personal data. We share data only where necessary with:
- Infrastructure providers — including Amazon Web Services (hosting and storage in the EU, principally eu-west-2, London) and related cloud services used to run MixMemora Cloud.
- Authentication — Amazon Cognito for secure sign-in.
- Payments — Stripe for subscription billing and customer portal access.
- Collaborators you choose — people you invite to projects can see content you share with them according to project permissions.
- Professional advisers and authorities — where required by law or to protect rights, safety, and security.
Each provider acts as a processor under contract, or as an independent controller where applicable (for example, Stripe's own compliance obligations).
5. International transfers
We aim to store and process cloud account data in the UK/EEA. Some providers may process data in other countries. Where personal data is transferred outside the UK, we use appropriate safeguards such as UK International Data Transfer Agreements or equivalent mechanisms required by UK data protection law.
6. How long we keep data
- Account and cloud content — kept while your account is active and for a reasonable period afterwards so you can recover data or resolve disputes, unless you delete it sooner or we are required to delete it earlier.
- Billing records — kept as long as needed for tax, accounting, and legal compliance.
- Server logs — typically retained for a limited period for security and troubleshooting.
You can delete projects and files in MixMemora Cloud. Account deletion requests can be sent to hello@mixmemora.com.
7. Your rights
If you are in the UK or EEA, you have rights under UK GDPR including to access, rectify, erase, restrict processing, object, and data portability (where applicable). You also have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).
To exercise your rights, contact hello@mixmemora.com. We may need to verify your identity before responding.
8. Security
We use technical and organisational measures appropriate to the nature of the data, including encryption in transit, access controls, and monitoring. No online service can guarantee absolute security; please use a strong, unique password and keep your devices secure.
9. Children
The Services are not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes affecting cloud account holders, we will provide additional notice where appropriate.